I recently had a client who installed ZoneAlarm Internet Security Suite over a year ago and used the built-in password protection to keep the settings from getting changed. But now they forgot the ZoneAlarm password, meaning that the program settings cannot be changed or the program cannot be un-installed.

The only way to remove or reset a forgotten ZoneAlarm Internet Security Suite password that is forgotten, corrupted, or will not work is to delete the database files associated with TrueVector.

Please note that deleting the associated database files will remove your ZoneAlarm Internet Security Suite permissions and Trusted Zone settings.
Follow these steps to reset a forgotten ZoneAlarm password:

1. Shut down the computer.
2. Reboot into Safe Mode.
3. Click “Start” then “My Computer”
4. Go to “C:\Windows\Internet Logs”
5. Delete all files that have the extensions .RDB, .LDB, or .TMP.
6. Empty the Recycle Bin.
7. Reboot the computer

This process will remove the ZoneAlarm Internet Security Suite password. You can create a new password or just leave it blank.

20 Responses

  1. Hi Tim,

    I’m running ZoneAlarm Internet Security Suite version 7.0.462.000 on windows xp sp2. Ive got the same problem with a forgotten password but deleting the truevector database files does not reset/delete the password. Is there something that Im missing? or is there another way around it?

    Its really starting to bug me.

  2. I am also in the same dilemma as John. I have ZoneAlarm Internet Securtity Suite verson 7.0.462.000. I followed the directions but the only thing it caused was for my firewall to shut off and now I can’t accept any program since I don’t know the password. Is there anything else that can be done? I would personally like to remove the program completely but you need a password for that too.

  3. hey guys
    i’ve got the solution for 7.0.462
    do all the steps mentioned above
    but in addition, do this too
    1. open up run -> regedit -> look for HKLM/SOFTWARE/ZONE LABS/TRUEVECTOR/STORE . delete that entry and voila
    problem gone!
    phew..found this solution somewhere and just used it myself

  4. Wish I had found this article sooner. Thanks for the info. I’ll keep it handy for the next time! (hopefully their won’t be a next time, lol).

  5. Hello,

    Was running ZASS v6.1.744 which I had forgot the password on and followed all above directions and was still stuck with the password prompt. Decided to delete all files in the “C:\WINNT\Internet Logs” or “C:\WINDOWS\Internet Logs” folder in Safe Mode, not just the ones noted above, then ran uninstaller. Problem solved 😀 Never tried to see if I could access program after deleting those files, just wanted to uninstall it. So others who try this, be sure to have your key and software ready to re-install

    Thx to previous reply’s for your help!

    -Windows 2000 SP4-

  6. Greetings everyone,

    I have XP SP3 & ZoneAlarm 7.0.473.000. Thank you guys so much! It worked like a charm! The only thing I didn’t do was boot to safe mode. I used unlocker 1.8.7


    to unlock the file, erase the files in Internet Logs, then erased the “store” registry. I then rebooted, and had to set my programs settings again. I recovered my ZoneAlarm and it worked out great. Thanks again. Hope this extra info helps people.

  7. Try below for version 8 & above.
    The ONLY way to remove a ZoneAlarm password that is forgotten,
    corrupted, or will not work is to remove the database files associated with
    TrueVector, as follows.
    Please note that this will remove your program permissions and
    Trusted Zone settings (so you may want to make note of them), but re-
    establishing them is a simple process; you will be prompted again for
    program access for all the applications that you use to access the local
    network or Internet.
    First we need to boot into Safe Mode, please follow these steps to do so.
    1.) Power down your computer.
    2.) Start the system, and immediately begin tapping the ‘F8’ key once
    every second.
    3.) You will get a startup menu; choose ‘Safe Mode’ by using the up/down
    arrow keys.
    4.) Press Enter.
    Once you have booted into Safe Mode, please continue.
    1.) If you have Windows XP, click Start -> My Computer. In Vista, go to
    Start -> Computer
    2.) Double-click your C: drive, probably called local disk c:.
    3.) Double-click on the Windows or Winnt folder.
    4.) Double-click the Internet Logs folder.
    5.) Please delete the following files here:
    – Backup.rdb
    – Iamdb.rdb
    6.) Close this window, then right-click and empty the recycle bin.
    7.) Clear the registry entry with the steps below:
    – Go to Start -> Run
    NOTE: If you do not have the Run option on the Start menu, you can press and hold the Windows logo key and tap the letter R .
    – Type in regedit and press OK
    – On the left find HKEY_LOCAL_MACHINE. Click on the plus next to this and
    make it a minus.
    – Find the SOFTWARE folder; click on the plus and make it a minus
    – Find the Zone Labs folder; click on the plus and make it a minus
    – Find the TrueVector folder; click on the plus and make it a minus
    – Find the Store folder; click on it
    – On the right, locate and left click on the ‘upwval’ entry
    – Press delete and then say yes to the alert that pops up
    8.) Close this window, then restart the computer normally. Be sure to
    answer any configuration screens you may receive once your system has

  8. can not get pass word down loaded free from zonealarm from internet did not get pass word nor typ one in or make one up .please help me get zonealarm to work.thank you bill .please sendto email at bil7fil @comcast.net please Biil.

  9. On 64-bit OS, you can find the registry files under: HKEY_LOCAL_MACHINE > SOFTWARE > WOW6432NODE > ZoneLabs >TrueVector > Store > upwval … Got this from dealing with ZoneLabs tech support – wasn’t on their website. If you follow the older instructions, you won’t be able to find the TrueVector folder and many headaches ensue.

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